Bharath Neuro Centre (“we”, “our”, “us”) respects your privacy. This policy explains what information we receive when you use this website or contact us, why we use it, and the choices you have. It is intended to meet our obligations under India’s Digital Personal Data Protection Act, 2023 and other applicable laws.
1. Information we collect
- Browsing this website: the website has no forms or accounts and does not ask for personal details. Our hosting provider processes standard technical data (such as IP address, browser type and pages visited) to deliver and protect the website.
- When you call, WhatsApp or email us: the information you choose to share, for example the patient’s name, age, phone number and symptoms, so we can arrange a consultation.
- When you visit the centre: the information needed to register you as a patient and provide care.
2. How we use it
- To arrange, confirm, change or cancel appointments and to contact you about them.
- To provide care and maintain your patient record.
- To meet legal and regulatory requirements.
We do not sell your personal data or use it for advertising.
3. Third-party services
- Website hosting — our hosting provider serves this website and keeps standard security logs.
- WhatsApp — messages you send us are handled under WhatsApp’s own privacy policy.
- Google Maps — the embedded map on our contact page is provided by Google.
We may also share information with healthcare professionals involved in your care, or when required by law.
4. Security and retention
We take reasonable steps to protect the information you share with us. Patient records are kept for as long as needed to provide care and as required by medical record-keeping rules, after which they are deleted or anonymised.
5. Your rights
Subject to applicable law, you may ask us to:
- access the personal data we hold about you;
- correct or update inaccurate information;
- erase data that we are not required to keep;
- withdraw consent for future processing, and raise a grievance.
6. Children
Consultations for patients under 18 should be arranged by a parent or guardian.
7. Contact and grievances
Bharath Neuro Centre
25-150, Opposite Ramalayam, near Chandana Brothers Arch, Sanjeev Nagar, Nandyala, Andhra Pradesh 518501
Phone: +91 91000 10951
Email: bharathneurocentre@gmail.com
We may update this policy from time to time; the date at the top shows the latest version.